However, if a product ordered is out of stock or on back-order, we will reach out and give you the chance to change or cancel your order. Our stock rapidly changes and we try and set in place a system that avoids purchasing items that become out of stock. Please note that option B may require additional shipping charges as multiple packages will be shipped. Please specify in the comments section of the checkout if you would like to: a) hold your entire order until it can be entirely fulfilled or, b) have the in-stock items shipped immediately and the pre-ordered items ship when available. If your order contains pre-order items we will hold the package until all titles are available to ship. If your pre-ordered items are holding your package from arriving please email us with a request to ship the in-stock items and pre-orders when they become available. However, due to the nature of manufacturing and production, pre-order dates may change. We try and offer as many upcoming projects available for pre-order when the releases have moved into production.

Order processing time is separate from shipping time requested.

Thank you for your patience and business as we navigate these difficult times! Delays in supply chain, shorter fulfillment schedules, as well as extended processing from USPS have forced these delays for the time being. Please note, we are still shipping and attending to customer service inquiries as per usual. Online orders are processed within *3-4 business days or *7-9 business days depending on availability.ĭue to the current COVID-19 pandemic, our shipping and processing times have been extended. Important information when ordering with Order Processing Time

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